System Diagnostic & Remediation
Something's wrong and nobody can pin it down. Data going missing. Events misfiring. Performance degrading in ways nobody can explain. I come in, go through the logs, trace the failure patterns, and find it. Some issues I fix directly; others I document precisely for your team. Either way, you stop guessing.
Start with a triage callGood fit for
- →Data integrity issues - records inconsistent, writes going missing, conflicts you can't trace
- →Event-driven systems with silent failures nobody can reproduce reliably
- →Third-party integrations misfiring in ways the vendor can't explain
- →Performance degrading gradually with no clear cause
How it works
Triage call
You describe what you're seeing. I ask the questions that tell me where to look first.
Investigation
I go in - logs, architecture, execution traces, the works. No assumptions, no guessing.
Findings report
Root cause identified, failure chain mapped, priority fixes documented.
Remediation
Direct fixes where I can deliver them cleanly. Precise handover documentation where the fix belongs to your team.
Diagnosed and resolved a critical data integrity crisis for an agriculture SaaS platform - DynamoDB inconsistencies, cross-application conflicts, lost records. Investigated via logs, implemented optimistic locking, fixed GraphQL mutations, built Python reconciliation scripts.
Diagnostic engagements are scoped after the triage call - complexity varies too much to price blind. Most run 1–2 weeks from £6,000.
Start with a triage callCommon questions before booking.
What counts as a system diagnostic engagement?
Anything where a production system is misbehaving and internal investigation hasn't found the cause - data going missing, events misfiring, performance degrading, or third-party integrations failing in ways nobody can reproduce. It starts with a triage call to confirm scope before any work begins.
How much does a system diagnostic investigation cost?
Most engagements run one to two weeks from £6,000. Diagnostic work is scoped after the triage call rather than priced blind, since complexity varies too much to quote upfront.
Do you fix the issue or just diagnose it?
Both, depending on what makes sense. Some issues get fixed directly as part of the engagement; others get documented precisely - root cause, failure chain, priority fixes - so your own team can implement the fix with a clear handover.
Want to see the other engagements I run?
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